Frequently Asked Questions

No, we do not require a minimum purchase. Whether you’re looking for a single pearl or an entire collection, we’re here to serve you. Every order is important to us and receives the same level of care and attention.

We offer FREE shipping on all orders over $99 within the United States. All orders are dispatched either the same day or the next business day from our USA facility. Standard shipping typically takes 3-5 business days. Expedited options are available at checkout for urgent orders.

There are several ways to identify real pearls:

  • The Tooth Test: Gently rub the pearl against your teeth. Real pearls feel slightly gritty, while fake pearls feel smooth.
  • Temperature: Real pearls feel cool to the touch initially and warm up with body heat.
  • Surface: Under magnification, real pearls show a scaly nacre pattern, while fake pearls appear uniform.
  • Weight: Real pearls are heavier than plastic imitations.

All Noble Mizu pearls are guaranteed authentic and come with a Certificate of Authenticity from our CPAA certified specialists.

Pearls are durable organic gems that can last generations with proper care:

  • Wear them often: Pearls benefit from absorbing natural oils from your skin
  • Last on, first off: Put pearls on after makeup/perfume and remove them first
  • Wipe after wearing: Use a soft, damp cloth to remove perspiration and oils
  • Store separately: Keep in the provided pouch to prevent scratching
  • Avoid chemicals: Remove before swimming, cleaning, or exercising
  • Restring periodically: Pearl strands should be restrung every 1-2 years with regular wear

While pearls come from water, we recommend avoiding:

  • Swimming pools (chlorine can damage nacre)
  • Hot tubs (heat and chemicals)
  • Ocean swimming (salt and sand abrasion)
  • Showers (soap and shampoo residue)

If pearls do get wet, gently pat dry with a soft cloth and allow them to air dry completely before storing.

We offer a 14-day return policy for your peace of mind:

  • Items must be unworn and in original condition
  • All original packaging and certificates must be included
  • Returns must be initiated within 14 days of delivery
  • Refunds are issued to the original payment method
  • Custom or personalized items are final sale

Return shipping: Customers are responsible for return shipping costs unless the return is due to our error or a defective item.